We place a strong emphasis on safeguarding your privacy, as it is of paramount importance to us. We take our responsibility seriously and hold your privacy in the highest regard. Our commitment is to ensure the protection of any personal information we may gather from you. This Privacy Policy outlines the specifics of what AZGame collects and how we manage, disclose, transfer, and store this information. If you prefer not to have AZGame gather, retain, utilize, or share your information in the manners outlined in this Privacy Policy, you may choose not to participate in the game or utilize our services.
This Privacy Policy applies to all our Services, whether you access them via mobile devices, computers, or any other platforms.
By utilizing the Service, you hereby consent to abide by this Privacy Policy.
Effective from July 10, 2022, and most recently updated on August 12, 2023, this Privacy Policy is in effect.
Should you have any inquiries, remarks, or apprehensions about our Privacy Policy or our procedures, kindly refer to the “How to Reach Us” section provided below.
1 – The methods through which we gather your information.
Depending on the specific game we release, AZGame may or may not collect certain information when you engage in various activities, including but not limited to (a) Creating an account,(b) Playing our games or utilizing game-related services,(c) Making purchases within our Services,(d) Generating user-generated content,(e) Viewing advertisements within our Services,(f) Subscribing to receive information updates,(g) Getting in touch with AZGame customer support and engaging in technical support sessions,(h) Engaging in chat interactions with other Service users,(i) Expressing interest in participating in the game, and(j) Sharing or contributing to our social media channels or other community pages.
2 – Data that we gather
AZGame exclusively gathers pertinent information that is limited to the defined purposes.
a – Data furnished by you (if applicable)
- Contact information (such as your name and email address)
- Your age
- Your username and password
- Profile information (such as a profile picture)
- Information that you provide when seeking help from our customer service (such as chat logs and customer-support tickets)
- Other information you provide us (such as information used to identify a lost account)
b – Data that we automatically collect directly from your use of our Services (varies by game)
- Details regarding your in-game progress and activities
- Information about your interactions with other players
- IP address and device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
- Information about your device (such as device name and operating system, browser information, including browser type and the language you prefer)
- Information we collect using cookies and similar technologies (Note: You can refer to our Cookies Policy to learn more about opting out of such technologies)
- General geolocation information
- Precise geolocation information (GPS)
- Player ID
c – Information we obtain from our partners
- Information that we receive if you decide to connect to a third-party social network (such as Facebook or Game Center)
- Information from billing partners (if you subscribe to some games or make an in-game purchase)
- Information for advertising and analytics purposes, so we can provide you with better Services
3 – How we use your information
We primarily use the information to provide you with a better gaming experience, but we also use your information, both individually and combined, as follows:
To operate our business and to enhance your gaming experience, including to:
- Provide you with the Services that are suitable to your age and compliant with the applicable laws of your country of residence
- Provide gaming experiences that you may like and functionalities you have subscribed to
- We monitor your usage of the Services to gain insights into your gaming behaviors, preferences, and patterns. This allows us to customize your experience, offer in-game promotions and notifications that are specifically relevant to you, and overall improve your gaming experience.
- Facilitate sharing on social networks
- Register your participation in a contest and contact you in case of prizes
- Offer you the opportunity to take part in playtesting (game tests)
- Protect against cheating, crime or fraud, or for other security reasons
- Identify and fix bugs and service errors
- Use it for administration, analytics, research, and optimisation
- Compile statistics
- Comply with all regulatory and legal requirements, and answer any requests from Data Protection Authorities or any law-enforcement agency
To provide you with support, communicate with you and respond to any requests or questions you have submitted through our customer support.
To personalise our communication with you, including to:
- Handle your subscription to, and opting-out of, our newsletters
- Contact you to promote our Services and contests we may offer
- Send you, with your prior consent, promotions or marketing materials (we will provide you with the opportunity to opt out of receiving such materials in the future)
- Provide you with advertising that better suits your interests and profile and is age-/gender-appropriate and targeted to your general location
- Serve and measure the effectiveness of advertising
- We gather any personal information you voluntarily share through messages sent to another user or specific group of users via our in-game messaging, chat, posts, or other functions. Additionally, we collect essential personal details of the user(s) you are communicating with to facilitate the communication process. Please note that we do not collect any information sent outside the scope of our Services, such as through emails or text messages.
- Personalise your content and offers
- Send you push notifications (if you choose to allow that function)—only for users 13 years old or older in the United States (16 or older in Europe)
For certain purposes outlined earlier, AZGame may utilize and conduct analytical processes. The analytics data aids in business analysis and operations, facilitates product development, enhances our products and Services, tailors content, delivers advertisements, and offers recommendations.
Our legal basis for collecting and processing your personal information (for European users) is described above.
We will normally collect personal information from you only:
- When we have your consent to do so
- When we need the personal information to fulfil a contract with you and provide you with the Services, such as customer services, bug and service-error detection, and fraud prevention
- When the processing is in our legitimate interests (when we serve and measure the effectiveness of advertising or marketing campaigns, analyse your gaming activities, protect and improve our products and services) and not overridden by your rights, or
- When we have a legal obligation to collect personal information from you
4 – How we retain your information
AZGame preserves, utilizes, and holds your data for the duration of your engagement with our games or utilization of our Services. This retention extends to the period essential for fulfilling the purposes outlined in this Privacy Policy, in accordance with the applicable laws in your country of residence. It’s important to note that in certain instances, an extended retention period might be necessary to address disputes or respond to regulatory or law enforcement inquiries. In such situations, the collected data will be employed and retained until the matter is resolved.
5 – How we share your information
With third parties
We engage third-party services with restricted access to your data, strictly for designated functions such as administration, analytics, optimization, advertising, prize distribution, marketing support, customer service, and data analysis. These third-party entities aid in the smooth operation of our services. It’s important to note that these third parties are only authorized to employ your information for these specified purposes.
If, during your use of our Services, you opt to utilize social sharing functionalities like “Share” or “Like” on platforms such as Facebook or other third-party social networks, this may facilitate the exchange of personal and non-personal information with these third-party social networks. For further insights into their data collection practices, we recommend reviewing the policies of these third-party entities.
With authorities
We maintain the authority to report activities we reasonably believe to be unlawful to law enforcement agencies. Our actions may encompass investigations or measures to combat illicit activities, suspected misuse or unauthorized utilization of our Services, or safeguarding the welfare and assets of others. Furthermore, we may divulge your information if compelled to do so by any global law or court order, particularly if the information pertains to actual or potential harmful behavior. In such instances, we will consider the relevance of local laws, the character of the order, and the appropriateness and proportionality of sharing your information.
6 – Security and confidentiality of your personal information
We have implemented security measures to safeguard and help prevent unauthorised access, maintain data security, and correctly use the personal information collected through the Services.
We implement, and require relevant third parties to implement, reasonable measures to safeguard your personal information from loss, misuse, unauthorized disclosure, alteration, and destruction. Nonetheless, it’s essential to bear in mind that no data transmission over the Internet or any wireless network can be guaranteed to be completely secure. Despite our efforts to protect your data, we cannot assure the absolute security of your information and disclaim any responsibility for unauthorized access to or use of your data within our control.
When we enlist the assistance of third parties in processing your personal information or credit card details, we take reasonable measures to ensure their adherence to this Privacy Policy and to protect your personal information, including any credit card data.
In the event of a security breach affecting your personal information, including credit card details obtained through our Services, we will promptly notify you in accordance with the local regulations pertaining to information breach notifications and take commercially reasonable measures to address the breach.
If you believe your personal information is being improperly used by us or any third party, please immediately notify us via email at [email protected].
7 – Children
We encourage parents to instruct their children about privacy and the way they use their information on the Internet. Children should never disclose their name, address or phone number, or any personal information, without their parents’ prior permission.
We consider a user to be a child if they are under the age of 13, unless more stringent regulation applies[1] in their country of residence. In EU countries, users under the age of 16 are considered children, unless the data protection regulation of their country of residence specifies another age.
If we consider that any of our Services are directed at users under the minimum legal age required in their country of residence, we can block such users from using the Services or from providing information and/or limit the collection of information from such users as more particularly described below.
No personal information should be submitted to AZGame by users under the minimum legal age required in their country of residence.
We apply the following limitations to personal information collection for a user that is not of the minimum legal age required in their country of residence.
Such a user cannot:
- Display his/her real name or any information in the games
- Cccess the chat, leaderboard, forums, SNS (Facebook, Game Center, etc.)
- Subscribe to newsletters
- Use any other feature where users could appear under their real names
With respect to such a user, we will prevent the collection and use of his/her precise geolocation data and display to him/her contextual advertising only (excluding any behavioural advertising).
Children can be invited to take part in testing our games (playtests) with their parents’ authorisation and/or their parents’ physical presence being required depending on the country where the playtest is conducted.
Parents must exercise their privacy rights for their children. Please refer to the “Your rights” section of this Privacy Policy.
8 – Third-party services
Our Services may provide links to external websites that are outside our jurisdiction. This Privacy Policy exclusively pertains to how we handle personal and non-personal data gathered through the Services. When you access external websites, you are consenting to adhere to the privacy policies of those respective sites. It’s important to recognize that external sites may have distinct policies governing the collection, utilization, and disclosure of your personal information. We lack authority over, and bear no responsibility for, the privacy procedures of these third-party entities.
Therefore, you are encouraged to review the privacy policies of all third parties’ services. Without limiting anything in the following section, we are not liable in any way for the actions, inactions or policies of any external services.
9 – Changes to our Privacy Policy
We retain the right to modify this Privacy Policy at our discretion. Should substantial alterations be made, they will be published in the “Privacy” section of our websites and apps, along with the date of the revisions at the page’s header. Consequently, we recommend periodically reviewing this Privacy Policy to stay informed about any updates. Your continued use of the Services following such adjustments signifies your acceptance of them. If you do not agree with any modifications, you have the option to refrain from using the Services or to opt out by providing us with appropriate notice. If you would like further information about any recent changes made, please send your request to [email protected] and include “Information about Changes” in the subject line.
10 – Legal disclaimer
Our Services function in their current state, and we do not assert or guarantee continuous availability, nor do we assure that your usage of the Services will be uninterrupted or devoid of errors. We hold no responsibility for your ability to access the Services or for circumstances beyond our jurisdiction. The regulations of your country of residence govern this Privacy Policy. Any disputes arising from the use of the Services shall be resolved by the competent courts in your country of residence.
11 – How to contact us
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us: by sending an email to [email protected]